Refund Policy
1. General Refund Policy
twa-service is committed to providing high-quality web design, graphic design, UX design, and SEO services to our clients. However, we understand that there may be instances where refunds are requested. This Refund Policy outlines the terms and conditions under which refunds may be issued.
2. Eligibility for Refunds
– Service Cancellations: If a project is canceled by the client before any work has commenced, a full refund of any deposit paid will be issued.
– Service Dissatisfaction: If the client is not satisfied with the work provided, they must notify twa-service within 7 days of delivery. We will make reasonable efforts to address the concerns and make necessary revisions. If the client remains dissatisfied, a partial refund may be considered based on the amount of work completed and the time invested.
3. Non-Refundable Deposits
– Initial Deposits: Deposits paid at the beginning of a project to secure our services are generally non-refundable, except in cases where no work has commenced.
4. SEO Services
– Performance-Based Refunds:Due to the nature of SEO services, results can vary and take time to manifest. Refunds for SEO services will only be considered if there is a significant lack of progress as per the agreed-upon milestones. Any refunds will be prorated based on the work completed.
5. Refund Process
– Request Submission: Clients must submit a refund request in writing, detailing the reasons for the refund.
– Review and Response: [Your Agency Name] will review the request and respond within 14 days. If the refund is approved, it will be processed within 30 days of approval.
6. Exclusions
– Third-Party Costs: Any costs incurred from third-party services, such as domain registration, hosting, or stock images, are non-refundable.
– Completed Work:Refunds will not be issued for any work that has been completed and approved by the client.
7. Changes to This Refund Policy
[Your Agency Name] reserves the right to amend this Refund Policy at any time. Changes will be communicated to clients and updated on our website.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
– Email: support@twa-service.com
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"Choosing [Your Agency Name] was one of the best decisions we made for our company's growth. Their professional approach and creative solutions have consistently exceeded our expectations. The team’s expertise in digital marketing and their commitment to our success have truly set them apart. We've seen remarkable improvements in our ROI, and it's all thanks toTwa Service's exceptional services."
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1209 MOUNTAIN RD PL NE STE R ALBUQUERQUE, NM 87110
support@twa-service.com
+8801705062228
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"This agency’s team is a powerhouse of talent. They went above and beyond to bring our brand vision to life, with stunning results. Their communication was excellent, & they exceeded every expectation. We’re thrilled with the final outcome & their professionalism."